Head Teller

Reports to: Branch Manager

FLSA Status: Non-exempt

Salary Grade: NE10

Supervisory Responsibility: Yes

Job Summary:

Provide exceptional customer service and ensure the efficient completion of customer transactions. Maintain confidentiality and adhere to bank operational and security policies and procedures.

Key Responsibilities:

• Ensure each teller submits work in a neat and orderly manner.
• Prepare daily balance sheets and ensure accurate balancing.
• Conduct regular audits of the vault and teller cash.
• Accept deposits, verify cash and endorsements, and issue receipts.
• Cross-sell Bank products and services.
• Process credit card payments and issue money orders and bank checks.
• Accept loan payments and process night deposit bags.
• Admit customers to safe deposit boxes and answer customer inquiries.
• Balance transactions at the end of the day and verify cash totals.
• Maintain reports and logs for record retention.

Requirements:

• High School Diploma or equivalent education or experience.
• Customer service experience.
• Cash handling experience.
• Effective verbal communication skills.
• Well-organized with the ability to manage multiple tasks.

Preferred Qualifications:

• Previous banking experience.

Work Environment:

Work in a typical office/retail environment with ambient room temperatures, lighting, and traditional equipment.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.