Restaurant Operations Director
3 weeks ago
The Restaurant Operations Director at Eataly North America is responsible for directing the front of house operations of all restaurants at an Eataly location. This role works closely with the front of house and back of house teams to maximize profitability while upholding the company's mission, values, policies, quality, and guest experience standards.
Key Responsibilities
- Organize and direct a store's restaurant operations to maximize profitability and guest satisfaction
- Set departmental goals and lead a team of managers, working closely with each to understand operational needs, provide training, and motivation
- Prepare weekly updates on restaurants and collaborate closely with corporate and senior leaders to plan activities and achieve goals
- Assist with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations
- Estimate food and beverage needs and requisition or purchase food, beverage, supplies, and equipment
- Document, investigate, and resolve employee and guest incidents
Requirements
- Bachelor's Degree
- 6+ years of front of house management experience in a high-volume, fast-paced restaurant
- Exceptional communication, leadership, motivational, and team-building skills
- Demonstrated problem-solving, organizational, analytical, and business management skills
- Advanced proficiency in Microsoft Office
- Experience with Italian cuisine and wine highly preferred
Additional Information
- Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting
- Availability to travel up to 10% of the time
Eataly North America is an Equal Opportunity Employer
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