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Sales Associate

2 months ago

Nashville, Tennessee, United States Watsco Full time
Job Title: Counter Sales

At Watsco, we are seeking a highly motivated and customer-focused individual to join our team as a Counter Sales representative. As a key member of our sales team, you will be responsible for generating sales orders while ensuring optimal customer service.

Key Responsibilities:
  • Greet customers and enter their sales orders.
  • Communicate to the customer products and services offered by Watsco.
  • Help customers by suggesting associated and additional products related to their sales order.
  • Help customers to obtain items located within the branch.
  • Communicate to warehouse personnel that items from the counter sales area are in the customer's possession.
  • Verify that correct items and quantities are delivered to the dock for customer pickup.
  • Answer the phone and assist customers.
  • Help customer with technical inquiries of all Watsco products.
  • Invoice counter sales orders, including ALL orders shipped via customer pick up.
  • Generate C.O.D. account deposits.
  • Invoice and reconcile all cash sales in preparation for the end of day Cash Sales Reconciliation report.
  • Request Cash Sales Reconciliation Report.
  • Match sales orders, voided orders and C.O.D. deposits to Cash Reconciliation report. Then forward this report to Branch Operations Manager.
  • Generate warranty credit memos for customers.
  • Issue customer credit memos with Branch Operations Manager's approval.
  • Void sales orders with Branch Operations Manager's written approval for each voided ticket.
  • Maintain displays for stock items sold from counter sales area.
  • Ensure counter area is neat and organized.
  • Perform and complete other duties assigned by Branch Operations Manager.
Requirements:
  • Willing to work overtime, holidays and weekends as requested by the Branch Operations Manager.
  • Language Skills: Requires the ability to read and comprehend a variety of informational documentation, procedures and correspondence.
  • Numerical Aptitude: Must be able to add, subtract, multiply and divide.
  • Reasoning Ability: Requires the ability to apply common sense understanding to carry out written or oral instructions.
  • Manual Dexterity: Requires the ability to use a variety of office machines and equipment.
  • Physical Demands: Must be able to operate computers, calculators, copy machines, facsimile machines and other general office equipment.
Working Conditions:

Work is mostly performed in a traditional office setting. Must also be able to perform work in a warehouse that may be dimly lit with exposure to wet and/or humid conditions, fumes and airborne particles. There is some risk of exposure to toxic or caustic chemicals and gases, outside weather conditions, extreme cold or heat and loud noises.