Spa Coordinator

2 days ago


Chestnut Hill, United States Skin Spa New York Full time
Spa Coordinator Job Description

At Skin Spa New York, we are seeking a highly motivated and organized Spa Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting retail sales, and ensuring a seamless client experience.

Responsibilities:
  • Manage client appointments, bookings, and confirmations
  • Direct clients during the checking-in and out process, communicating with the back-of-house team as needed
  • Ensure the cleanliness and organization of the spa and retail areas
  • Handle client concerns with poise and insight
  • Provide excellent customer service, responding to client inquiries and resolving issues in a timely manner
  • Manage multi-line phone systems and handle various assignments simultaneously
Requirements:
  • Previous experience in a spa or medical aesthetic setting, preferably with appointment booking software
  • Strong sales and retail experience, with a focus on meeting daily sales goals
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Leadership capabilities and a passion for delivering exceptional client experiences
Benefits:
  • Competitive hourly rate, plus sales commission
  • Opportunities for growth and professional development
  • Medical, dental, and vision benefits, commuter benefits, and 401K
  • Friends and family discounts, employee discounts, and perks

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