Customer Care Associate
2 weeks ago
Customer Service Representative - Remote, Full-Time Temporary
Job Category: Marketing Requisition Number: CUSTO004031
Position Overview
As a Customer Service Representative, you will engage with customers through various channels including phone, email, and chat, ensuring a seamless experience while supporting direct sales and delivering exceptional service. Your role will involve addressing customer inquiries, resolving issues, and fulfilling requests to meet their needs effectively.
Key Responsibilities
- Handle a high volume of customer communications while maintaining a focus on providing outstanding service.
- Respond to inquiries regarding orders, products, policies, and services with accurate and timely information.
- Perform clerical tasks as directed by your supervisor.
- Assist in resolving customer complaints by clarifying issues and conducting necessary research, escalating unresolved matters as needed.
- Guide customers in placing orders and offer recommendations on products.
Qualifications
What You Will Need:
- High School diploma or equivalent (GED).
- Experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and time management skills.
- Proficiency in computer usage.
- Ability to comprehend and convey simple instructions and correspondence.
- Flexibility to work a varied schedule, including weekends and potential overtime.
- Bilingual proficiency in Spanish and English is a plus.
- A positive attitude and eagerness to learn, contributing to a collaborative team environment.
- Capability to pass a pre-employment background check in accordance with company standards.
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