Innovative Salesforce Architect

7 days ago


Dinan, Bretagne, United States Steampunk Full time

We are seeking a highly skilled Salesforce Technical Architect to join our team at Steampunk. As a key member of our organization, you will play a crucial role in crafting and executing innovative solutions that push the boundaries of what is possible using the Salesforce platform.

This exciting opportunity allows you to blend declarative and programmatic development, leveraging lightning components, apex, triggers, flows, approval processes, and validation rules. You will oversee the development of solutions focused on call center support and integration, leading code reviews, developing project and platform standards, and providing constructive feedback to your team.

The ideal candidate will be responsible for designing, developing, testing, and deploying high-quality Salesforce call center solutions utilizing SFDC best practices while balancing the unique needs of our clients. They will also foster a culture of continuous improvement and innovation within their teams and support business customers closely with support and remediation for bugs/outages.

In this role, you will implement O&M plans for existing solutions, including development of new features and functionality based on the product backlog. Additionally, you will collaborate with fellow architects to creatively solve client problems across the business and design solutions that can be repurposed across business units.

You will identify and develop reusable assets and accelerators based on recurring client themes, communicate project status and blockers to client stakeholders, and engage fellow architects as needed to maintain project velocity. Implementing CTI capabilities within Salesforce, including Service Cloud Voice, Service Cloud Case Management, Salesforce Knowledge, Einstein, Amazon Connect, and MuleSoft APIs, is also an essential part of this position.

As a trusted advisor, you will work closely with business analysts and technical developers to bridge the gap between functional requirements and product delivery. Building meaningful relationships with clients to enable the delivery of innovative and high-quality Salesforce solutions is also a critical aspect of this role.

To succeed in this challenging and rewarding position, you will require strong communication skills, both verbal and written, to effectively interact with technical and non-technical audiences. A deep understanding of Salesforce data structure and ability to leverage the tool to meet complex process and reporting requirements is also essential.

Bachelor's degree and at least 5 years of experience are required for this position, along with eligibility to obtain and maintain government security clearance. Proficiency with declarative Salesforce development, experience implementing AWS Connect, and knowledge of Salesforce governor limits and performance best practices are also necessary.

The estimated salary for this position is $195,000, with a range of $175,000 to $220,000 based on location, education, knowledge, skills, competencies, and experience. Steampunk offers a comprehensive benefits package, including competitive pay, opportunities for growth and professional development, and a dynamic work environment.



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