Service Technician

1 week ago

Tipton, United States Securitas Electronic Security Full time
Job Title: Sr Service Technician

Securitas Electronic Security, Inc. (SES) is a leading provider of security solutions, offering a comprehensive portfolio of video, access, intrusion, fire, and integrated systems and services. As a systems integrator and alarm monitoring company, we deliver exceptional service to our clients, protecting their people, customers, and assets.

Job Summary

We are seeking a technically skilled Sr Service Technician to join our team. The successful candidate will possess experience with low voltage electronics and electronic security solutions. The role involves providing customer contact for post-installation problems on security systems and equipment, as well as special project work.

Key Responsibilities
  • Respond to trouble tickets to ensure application uptime and system performance
  • Diagnose and resolve application issues individually and as a team
  • Execute preventative maintenance tasks to maximize application availability and identify system faults
  • Perform routine configuration changes (user permissions, application configuration, etc.)
  • Document all system modifications through a digital change control tracking system
  • Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both technical and non-technical audiences
  • Perform pre-deployment end-to-end testing of all upgrades and major modifications
  • Perform on-site installations of software upgrades and major modifications
Requirements
  • High School diploma required or equivalent
  • Familiarity with installing and troubleshooting low voltage equipment
  • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
  • Strong working knowledge of Microsoft Office
  • Strong written and verbal communications skills
  • Working knowledge of network communications and IP addressing
  • Excellent problem-solving and analytical skills
  • Excellent time management skills
  • Positive attitude and strong work ethic
  • Certifications in enterprise-grade CCTV and Access Control systems a plus
Benefits
  • Highly competitive salary
  • Company training and industry-leading certification program
  • Company vehicle
  • Company cell phone
  • Medical, dental, vision, and life insurance
  • Company-paid short-term and long-term disability
  • 401K with 60% match up to 6% of salary
  • Paid vacation, holiday, and sick time
  • Educational assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.

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