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Facility Ambassador
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Experience Associate at TOCA Soccer Training Facility. As a key member of our team, you will play a vital role in ensuring exceptional guest satisfaction and a smooth operational flow within our facility.
Key Responsibilities- Guest Experience Excellence:
- Greet guests warmly and ensure their needs are met promptly and courteously.
- Assist guests with inquiries and provide information about our programs and services.
- Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
- Handle guest feedback, concerns, and complaints in a professional and empathetic manner.
- Operational Excellence:
- Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
- Assist in guest scheduling, reservations, enrollments, and events.
- Respond to guest inquiries and concerns in a timely and professional manner.
- Partner with center leadership on tracking inventory and supplies.
- Collaborate with other departments to ensure timely and accurate service delivery.
- Problem Solving:
- Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
- Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.
- Communication:
- Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
- Relay relevant information to the leadership team, including feedback from guests and teammates.
- Able to communicate TOCA programming information to guests with knowledge and accuracy.
- Administrative Duties:
- Manage guest registration, waivers, and inquiries for services and events.
- Assist in tracking attendance, collecting fees, and processing payments.
- Prepare reports related to guest participation, feedback, and facility utilization as required.
- High school diploma or equivalent.
- Previous customer service, hospitality, or guest relations experience.
- Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
- Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
- Problem-solving skills and the ability to remain calm under pressure.
- Proficiency in basic computer applications (Google Suite, scheduling software, etc.).
- Flexibility to work evenings, weekends, and holidays.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
