Customer Service Representative
1 week ago
As a Customer Service Representative at Lincare Holdings Inc., you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to communicate with customers via phone, addressing their inquiries, resolving issues, and determining their ongoing and additional product/service needs.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Document customer interactions and updates in our computerized record-keeping system.
- Verify and update customer demographic information, such as address and phone number, in our records.
- Analyze and comprehend pharmacy prescription terminology.
- Effectively communicate with colleagues and customers alike.
- Assist in the training of new employees.
- Perform calculations related to frequency and doses dispensed.
Requirements:
- High school diploma or equivalent, or one to three months of related experience and/or training.
- Meet any licensing requirements necessary for your location.
- Computer entry experience is required.
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
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