Customer Experience Coordinator

7 days ago


Oxford, Ohio, United States Schulte Full time
Role Description

The Guest Services Representative plays a vital role in ensuring that every guest's stay is memorable and enjoyable. This involves providing exceptional customer service, responding promptly to guest requests, and maintaining a clean and welcoming environment at the front desk.

Main Tasks
- Provide warm welcomes to guests and make them feel valued
- Review daily arrival lists and prepare welcome amenities as needed
- Facilitate smooth check-ins for VIP guests
- Respond to phone calls and inquiries in a timely manner
- Manage cash handling procedures accurately and efficiently
- Maintain a tidy front desk area and participate in lobby activation activities as needed
- Ensure all guest interactions are professional and courteous

Key Skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and knowledge of software applications
- Strong time management and organizational skills
- Ability to multitask and prioritize tasks effectively

What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Discounts on hotel rooms and other perks

About Schulte
Schulte is a leading hospitality provider dedicated to delivering exceptional customer experiences. Our team members are passionate about creating memories for our guests, and we're committed to making Schulte a great place to work.

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