Career Opportunity: Redemption Specialist
2 weeks ago
At DriveTime, we're passionate about providing innovative solutions to our customers. As a Redemption Specialist, you'll play a crucial role in helping customers reinstate their loans while delivering exceptional customer service.
Salary and BenefitsWe offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance. You'll also be eligible for 401(k) matching, company-paid life insurance, and short-term disability coverage.
Responsibilities- Provide excellent customer service to customers who need assistance reinstating their vehicle and loan
- Contact or attempt contact with customers with repossessed vehicles
- Determine the customer's ability and desire to reinstate their vehicle
- Advise the customer of any required stipulations, past due amounts, and all other related fees to complete the reinstatement
- Maintain positive working relationships and communication with the operations team during the reinstatement process
- Present the customer with solutions, options, and programs to promote repeat business
- Excellent verbal and written communication skills
- A mind for detail and attention to accuracy
- Ability to thrive in a fast-paced environment and maintain personal composure under pressure
- Professional and persuasive communication and negotiation skills
- Value and embrace diversity
This position is based at our Operations Center in Mesa, Arizona, and requires availability weekdays from 8am-5pm. We offer a dynamic and supportive work environment with opportunities for growth and professional development.
Perks- Medical, dental, and vision insurance
- 401(k) matching
- Company-paid life insurance
- Short-term disability coverage
- Tuition reimbursement
- Wellness program
- Gratitude is Green (competitive pay)
- In-house gym
- Social events and team-building activities
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