Career Opportunity: Redemption Specialist

2 weeks ago


Mesa, Arizona, United States DriveTime Full time
Job Overview

At DriveTime, we're passionate about providing innovative solutions to our customers. As a Redemption Specialist, you'll play a crucial role in helping customers reinstate their loans while delivering exceptional customer service.

Salary and Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance. You'll also be eligible for 401(k) matching, company-paid life insurance, and short-term disability coverage.

Responsibilities
  • Provide excellent customer service to customers who need assistance reinstating their vehicle and loan
  • Contact or attempt contact with customers with repossessed vehicles
  • Determine the customer's ability and desire to reinstate their vehicle
  • Advise the customer of any required stipulations, past due amounts, and all other related fees to complete the reinstatement
  • Maintain positive working relationships and communication with the operations team during the reinstatement process
  • Present the customer with solutions, options, and programs to promote repeat business
Requirements
  • Excellent verbal and written communication skills
  • A mind for detail and attention to accuracy
  • Ability to thrive in a fast-paced environment and maintain personal composure under pressure
  • Professional and persuasive communication and negotiation skills
  • Value and embrace diversity
Work Environment

This position is based at our Operations Center in Mesa, Arizona, and requires availability weekdays from 8am-5pm. We offer a dynamic and supportive work environment with opportunities for growth and professional development.

Perks
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Company-paid life insurance
  • Short-term disability coverage
  • Tuition reimbursement
  • Wellness program
  • Gratitude is Green (competitive pay)
  • In-house gym
  • Social events and team-building activities


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