VP of Operations
2 weeks ago
At MK Recruiting, we are seeking a highly skilled and experienced VP of Operations to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the company, ensuring the secure handling of payment processes, and developing and executing payment strategies.
Key Responsibilities:- Develop and execute a comprehensive client services strategy that aligns with the company's overall business objectives.
- Lead the development of client-focused initiatives, setting KPIs and performance metrics to drive customer satisfaction, retention, and business growth.
- Oversee the day-to-day operations of the business, implementing best practices and process improvements to ensure efficient and effective service delivery.
- Ensure the reliability and availability of the payment processing platform, leading efforts to reduce downtime, improve transaction speeds, and enhance system resilience.
- Lead, mentor, and develop a high-performing client services team, identifying and addressing skills gaps within the team.
- Strategic direction and development: lead the development and refinement of the Operations Strategy aligned with overall goals and objectives.
- Operational excellence: drive initiatives to streamline processes, reduce costs, and enhance productivity while maintaining quality standards.
- Minimum of Bachelor's degree in Business, Operations, Information Technology, or a related field required (MBA preferred).
- 5+ years of experience in operations management within the payment processing, fintech, or financial services industry.
- Expertise in payment processing regulations (PCI-DSS, AML, KYC).
- Experience with payment processing platforms, transaction monitoring, and operational technology.
- Strong knowledge of risk management and compliance in the payment processing industry.
- Total Salary Range $160K $200K
- PTO, plus paid Holidays
- Relocation assistance provided
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