VP of Operations

2 weeks ago


Scottsdale, Arizona, United States MK Recruiting Full time
Job Title: VP of Operations

At MK Recruiting, we are seeking a highly skilled and experienced VP of Operations to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the company, ensuring the secure handling of payment processes, and developing and executing payment strategies.

Key Responsibilities:
  • Develop and execute a comprehensive client services strategy that aligns with the company's overall business objectives.
  • Lead the development of client-focused initiatives, setting KPIs and performance metrics to drive customer satisfaction, retention, and business growth.
  • Oversee the day-to-day operations of the business, implementing best practices and process improvements to ensure efficient and effective service delivery.
  • Ensure the reliability and availability of the payment processing platform, leading efforts to reduce downtime, improve transaction speeds, and enhance system resilience.
  • Lead, mentor, and develop a high-performing client services team, identifying and addressing skills gaps within the team.
  • Strategic direction and development: lead the development and refinement of the Operations Strategy aligned with overall goals and objectives.
  • Operational excellence: drive initiatives to streamline processes, reduce costs, and enhance productivity while maintaining quality standards.
Requirements:
  • Minimum of Bachelor's degree in Business, Operations, Information Technology, or a related field required (MBA preferred).
  • 5+ years of experience in operations management within the payment processing, fintech, or financial services industry.
  • Expertise in payment processing regulations (PCI-DSS, AML, KYC).
  • Experience with payment processing platforms, transaction monitoring, and operational technology.
  • Strong knowledge of risk management and compliance in the payment processing industry.
What We Offer:
  • Total Salary Range $160K $200K
  • PTO, plus paid Holidays
  • Relocation assistance provided


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