Hospitality Host

Job Summary: We are seeking a highly motivated and customer-focused Hospitality Host to join our team at Buffalo Wild Wings. As a key member of our Front of House team, you will be responsible for providing exceptional guest experiences and ensuring that every visit to our restaurant is memorable and enjoyable.

Key Responsibilities:

• Provide a warm welcome to incoming guests and ensure timely seating
• Accurately communicate waiting times and manage seating waitlist on tablet app
• Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean
• Anticipate and respond to guest concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
• Thank Guests as they leave and invite Guests to return to BWW in the future
• Follow proper phone etiquette and answer the phones according to BWW standards
• Deliver food to guests, follow FIFO guidelines, and complete other daily tasks
• Respond to and resolve Guest complaints/concerns
• Make genuine connections/engage our Guests to ensure a personalized dining experience either in the restaurant or when taking food home
• Take payments/manage cash drawer
• Encourage guests to participate in the Blazin Rewards loyalty program or make additional product purchases
• Apply menu knowledge to make genuine suggestions to suggestive sell add on items to increase ticket sales
• Correctly enter takeout and all orders into Point Of Sale system
• Bag and manage takeout orders, check for accuracy
• Follow through when presenting takeout food orders to guests; show guests the contents of the bag to assure them the order is complete
• Maintain clean and orderly cashier area; stock with retail sauces, pagers, receipt paper as necessary
• Help maintain flatware stock and rotation; roll flatware as necessary

Physical Demands: The physical demands for this position are stands, bends, lifts, and moves intermittently during working hours. If asked to perform task outside of physical capabilities, be sure to notify your manager.