Hospitality and Entertainment Team Member

5 days ago


Oak Grove, Kentucky, United States Oak Grove Racing, Gaming & Hotel Full time
Customer Service Representative

We are seeking a highly motivated and organized individual to join our team as a Front Desk Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our guests, managing room inventory and guest accounts, and responding to guest complaints and concerns.

Responsibilities:
  • Register guests and assign rooms
  • Manage room inventory and guest accounts using computer systems
  • Provide information and assistance to guests regarding hotel services and amenities

Qualifications:

  • High School Diploma or equivalent required
  • Knowledge of principles and processes for providing customer service


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