Job Summary

The Hostperson is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Key Responsibilities

• Ensure prompt recognition and seating of all guests in outlets as assigned
• Assist servers in providing attentive, courteous and efficient service to guests
• Assist cashier in the collection of payment for all guest transactions
• Perform opening and closing duties according to established sidework checklist
• Answer the telephone according to standards
• Have a complete knowledge of standards of service for receiving a room service order
• Have a thorough knowledge of menus and current specials in all applicable departments
• Assist servers and cashiers in the servicing of guests as needed
• Ensure overall guest satisfaction

Requirements

• High School diploma required
• Experience in a hotel or a related field preferred
• Flexible and long hours sometimes required
• Ability to stand during entire shift
• Available to work a flexible schedule, including workdays, evenings, weekends, and/or holidays as needed
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to cross-train in other hotel related areas
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs