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Food Service Associate

2 months ago

Katy, Texas, United States Wingstop Full time
Job Description

Job Title: Cashier

Job Summary:

We are seeking a highly motivated and customer-focused Cashier to join our team at Wingstop. As a Cashier, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities:

  • Greet and Welcome Customers: Greet and welcome customers entering the restaurant and calling into the restaurant, ensuring a positive and friendly experience.
  • Process Transactions: Accurately process cash, credit card, and gift card transactions, verifying age for alcohol purchases and maintaining a high level of accuracy.
  • Answer Customer Questions: Answer questions from customers and make menu recommendations, providing exceptional customer service and ensuring customer satisfaction.
  • Monitor Orders: Monitor that all orders are read within Company quote times, verifying that all wings are presentable and double-checking all orders before giving the order to the customer(s).
  • Balance the Register: Balance the register at the end of the shift, delivering the amount before the next shift.
  • Maintain a Clean Environment: Assist in maintaining a clean workplace, keeping the Front of House (FOH) clean and stocked, and practicing safe handling procedures by following all safety and sanitation guidelines.
  • Provide Excellent Customer Service: Leave customers with a positive, long-lasting impression of their WINGSTOP experience, receiving and handling complaints from customers and guiding them to the manager if the problem is beyond the scope of duties.

Requirements:

  • Customer Service Skills: Possess excellent interpersonal and people skills, with the ability to provide exceptional customer service in a fast-paced environment.
  • Computer Literacy: Be computer literate and comfortable using computerized register (POS) systems.
  • Cash Handling Skills: Possess great cash handling skills, with the ability to accurately process transactions and maintain a high level of accuracy.
  • Food Safety Certification: Possess a Food Handler Certification, with the ability to follow all safety and sanitation guidelines.

What We Offer:

  • Competitive Pay: Competitive pay and benefits package.
  • Opportunities for Advancement: Opportunities for advancement and career growth within the company.
  • Flexible Schedules: Flexible schedules to accommodate your needs.

About Wingstop:

Wingstop is a fast-casual restaurant chain that specializes in wings, hand-cut seasoned fries, and other delicious sides. We are committed to serving the world flavor and providing exceptional customer service to our guests. If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.