Clinical Operations Associate

5 days ago


Apple Valley, Minnesota, United States Allina Health Full time
Job Summary:
As a Clinical Operations Associate at Allina Health, you will play a vital role in ensuring the smooth operation of our urgent care facilities. This position requires a unique blend of administrative and clinical skills, as you will be responsible for greeting and welcoming patients, collecting demographic and financial data, and entering information into our electronic medical record system.

Key Responsibilities:
Greet and welcome patients to our facilities, either in person or over the phone
Collect and enter demographic and financial data into our electronic medical record system
Assist patients with telephone encounters and direct them to their appointments or procedures
Collect co-pays and remaining balances
Obtain signatures from patients as needed
Respond to questions regarding financial assistance programs

Physical Demands:
This role requires a high level of physical activity, including standing, walking, and lifting up to 10 pounds occasionally. You will also be required to work in a fast-paced environment with frequent interruptions.

Requirements:
To be successful in this role, you will need to have a strong understanding of administrative and clinical procedures, as well as excellent communication and interpersonal skills. You will also need to be able to work effectively in a team environment and adapt to changing priorities and deadlines.

Preferred Qualifications:
Associate's or vocational degree
0-2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
0-2 years of customer service, clerical, or other business office environment experience
0-2 years of medical terminology knowledge

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