Reservations Specialist

At Grand Pacific Resorts, we're seeking a detail-oriented and professional Reservations Processing Specialist to join our team. This role is responsible for delivering prompt, courteous, and efficient service by managing guest room reservations, changes, cancellations, and information requests.

• Accurately enter, modify, and cancel an average of 200+ reservations daily in the PMS system, ensuring proper inventory group classification, correct coding, and attachment to owner rental contracts when applicable.
• Maintain a thorough understanding of and adherence to departmental policies, service procedures, and standards.
• Ensure proper use and maintenance of all equipment, operating it only as intended.

• The ideal candidate must be a detail-oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management, and associates.
• Proficiency with remote collaboration tools such as Zoom, Outlook, and Slack.
• Must have proficiency with Microsoft and Excel.

• An estimated annual salary of $45,000-$60,000 based on location and experience.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• Ongoing training and development opportunities.