Guitar Repair Technician

6 days ago


Carmel, Indiana, United States Guitar Center Full time

Guitar Center is a leading music retailer that embodies creativity and music. We encourage our staff to find their individual sound and develop lifelong musicians.

We believe in creating inclusive environments that put our customers first, fulfilling our mission to enable musicians and non-musicians to experience the joy of creating music.

As a Repair Technician at Guitar Center, you will provide maintenance and repair services on customer-owned instruments and assist with store inventory. Your goal is to build and increase business through exceptional customer experiences and quality work.

To succeed, you will need:

  • Customer Focus: Understand customer service principles and provide an excellent customer experience. Connect with customers meaningfully, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Identify opportunities and issues, following through on work activities to capitalize or resolve them. Learn quickly and take positive action without being requested. Develop knowledge and skills, including product, store operations, sales, and leadership.
  • Selling: Work through GC certification program to gain a base understanding of products and sales techniques.
  • Training: Effectively train learners and communicate information and techniques for retention.

Your responsibilities as a Repair Technician will include:

  • Interacting with customers to ensure a positive experience
  • Service customer-owned instruments with high craftsmanship
  • Maintaining store-owned gear, as requested
  • Completing warranty repair work
  • Additional duties as assigned

We are seeking a skilled Repair Technician with foundational product knowledge on Guitar Center products. Our ideal candidate has experience in repairing guitars and can effectively communicate with customers.

Guitar Center offers a range of benefits, including medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. We strive to create a fair and equal employment environment for all employees and applicants.

We estimate the salary range for this position to be between $16.00/hr and $24.00/hr plus commission, depending on background and experience. This estimate may vary based on location.



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