Customer Experience Specialist
2 weeks ago
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure and a workforce of over 45,000 employees globally.
Job OverviewWe are seeking a Customer Experience Specialist to join our team. As a Critical Safety Agent, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue.
Key Responsibilities:- Empathetic Support: Provide authentic assistance to customers, actively listening and addressing their concerns.
- Efficient Problem Resolution: Quickly gather and document details, use resources to resolve issues, and escalate when necessary.
- Clear Communication: Set expectations, provide accurate information, and maintain professionalism in all interactions.
- Follow-up: Ensure timely follow-up with customers, keeping them informed of their case status.
- High School Diploma or GED.
- Typing speed of 25+ words per minute.
- Excellent verbal and written communication skills.
- Successful completion of standardized hiring assessments.
- Willingness to work flexible hours as needed to support operational requirements.
We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
Compensation and BenefitsThe estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and paid time off.
As a Critical Safety Agent, you will also have access to counseling or coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. You will attend skills-based resiliency trainings and participate in our wellness programs to create a Culture of Awareness and Prevention.
Why Join TaskUs?We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.
We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
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