Customer Service Representative | Bellevue Medina

7 days ago

Bellevue, Washington, United States WELLS FARGO BANK Full time
About This Role

We are seeking a talented Teller to join our Consumer, Small & Business Banking division in Bellevue, Washington. As a Teller, you will play a critical role in providing exceptional customer service and supporting the financial needs of our clients.

Key Responsibilities
  • Process teller transactions and provide digital solutions to customers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers to demonstrate care, build relationships, and complete requested transactions
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred Qualifications
  • 6+ months of experience interacting with people, demonstrated through work, military, or education
  • Military experience and currently enrolled in a college or university program
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

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