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Firewall Operations Specialist

2 months ago

Beltsville, Maryland, United States SAIC Full time
Job Summary

This is an exciting opportunity to join SAIC as a Firewall Operations Administrator to support the Department of State (DoS) Bureau of Diplomatic Technology (DT). The successful candidate will be responsible for providing general Tier II monitoring, configuration, and support to multiple firewall and perimeter security systems.

Key Responsibilities
  • Monitor Service Now application for Firewall Operations incident and service requests.
  • Implement firewall routing rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues.
  • Analyze network traffic captures.
  • Escalate issues as required to Tier 3 staff and monitor issues throughout a problem's life cycle.
  • Perform recurring maintenance activities such as device reboots on perimeter devices.
  • Record and report on firewall operations, utilization, and maintenance.
  • Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices.
  • Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks requests.
  • Routinely update architecture diagrams using Visio.
  • Monitor and perform health checks on multiple perimeter security devices.
  • Draft, coordinate and publish outage notifications as required.
  • Update shift logs and provide reports to leadership daily.
  • Maintain standard operating procedures, work instructions, and other working documents.
  • Attend weekly teleconferences, onsite meetings, and participate in working groups as required.
Requirements
  • BA degree and 5 years of experience; may accept additional experience in lieu of degree.
  • In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure.
  • Strong understanding of networking, proxy, and packet filtering technologies.
  • Minimum 5 years IT Customer Support experience (Tier I and/or Tier II).
  • First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies.
  • CLI experience preferred.
  • Experienced in utilizing network monitoring tools such as Nagios and NeuralStar.
  • Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective.
  • Intermediate knowledge in configuring Cisco switches.
  • Experienced with TCP/IP network implementation and troubleshooting.
Clearance Requirement

US Citizenship. Ability to obtain a Top Secret clearance. Interim TS will be required to start work.