Service Experience Expert

3 weeks ago


Jacksonville, Florida, United States ResourceMFG Full time
Service Experience Expert
We are seeking a highly skilled Service Experience Expert to join our team at ResourceMFG in Rochester Hills. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support.

About the Position
This is a full-time position that requires a strong ability to communicate effectively, both verbally and written. You will handle customer inquiries, provide product information, troubleshoot issues, and process orders. Additionally, you will assist Outside Sales Professionals with customer-related issues and opportunities.

Main Responsibilities
- Handle customer inquiries and enter incoming orders
- Provide information about our product line
- Troubleshoot and resolve product issues and concerns
- Process formal quotes
- Assist Outside Sales Professionals with customer-related issues and opportunities
- Answer phone calls assisting customers with placing orders and answering product questions
- Follow up on orders awaiting approval and payment

Key Requirements
- Previous experience in B2B customer service, sales, or other related fields
- Ability to build rapport with repeat customers
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills

Salary Information: $40,000 - $50,000 per year

Ours Benefits
This role offers a competitive salary, comprehensive benefits package, and opportunities for growth and development.

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