Educational Support Coordinator

1 month ago

Cranford, New Jersey, United States Union County College Full time
Job Title: Educational Support Coordinator

Union County College is seeking a highly motivated and organized Educational Support Coordinator to join our team. The successful candidate will be responsible for the day-to-day operations of the Academic Learning Center (ALC) computer labs, Information Commons, and the Math Success Centers (MSC).

Key Responsibilities:
  • Develop and implement targeted tutoring programs for STEM students.
  • Recruit, train, and supervise staff of peer, paraprofessional, and professional tutors.
  • Manage ALC and Information Commons local area network, departmental Access databases, and recordkeeping.
  • Conduct regular tutor progress assessments to support tutors' development.
  • Train students both individually and in the classroom environment and match individual needs with appropriate tutors and resources.
  • Collaborate with STEM faculty to align tutoring services with course content and address subject-specific challenges.
  • Design and maintain instruction manuals for software.
  • Develop a comprehensive repository of specialized educational resources, study materials, and online tools to enhance tutoring sessions.
  • Work closely with academic advisors to support students' success.
  • Troubleshoot hardware and software problems in the ALC and Information Commons areas in collaboration with IT.
  • Provide support for programming or applications projects for the ALC and resolve end-user software problems as appropriate.
  • Ensure the cleanliness and good working order of equipment and other tools in the ALC.
  • Remain cognizant of any changes in subject matter curriculum and coordinate ALC's response to such changes.
  • Learns new technologies to enhance tutoring services.
  • Creates and maintains the ALC LMS shell.
  • Organizes outreach events, workshops, and seminars to engage students in tutoring services and resources.
  • Analyzes tutoring center data to assess the impact and success of tutoring programs and prepares reports as needed.
  • Presents CRLA Training modules, UCC101 workshops, Learning Management System workshops, and Math and Physics special sessions to tutorial staff and students.
  • Tutors in areas of expertise as needed.
  • Assesses the effectiveness of tutoring resources and implements changes as necessary to meet the needs of students.
  • Serves on College Governance committees, or College committees.
  • Attends college-wide, departmental and divisional meetings as requested.
  • Participates in all commencement events.
  • Performs any other duties as assigned by the Director, Academic Learning Centers.
Requirements:
  • Bachelor's degree required, with a preference in Computer Science, Mathematics, or other STEM discipline.
  • Minimum of two years of teaching and/or tutoring experience. Experience must be both in person and utilizing computer-aided instruction.
  • Knowledge of computer-aided instructions, basic computer applications, Microsoft Office Suite and web and mobile applications.
  • Experience creating and maintaining LMS shells and supporting PC's, laptops, and mobile devices.
  • Experience in supervision and evaluation of student workers.
Competencies and Skills:
  • Excellent organizational, communication, and interpersonal skills for effective interaction with students and faculty.
  • Ability to perform in a supervisory capacity.
  • Ability to evaluate and utilize multimedia across the curricula.
  • Ability to train faculty, staff, and students in the use of software.
  • Knowledge of and proficiency in the use of web applications, such as My Math Lab.
  • Familiarity with Canvas or similar Learning Management System, email, graphic manipulation software, and printers.
  • Proficient in the use of Microsoft Office Suite, especially Access, Word, PowerPoint, and Excel.
  • Ability to create databases, spreadsheets, PowerPoint presentations, and mail merge documents.
  • Sufficient technical ability to implement software modifications to personal computer as required.
  • Competent technical writer with the ability to write instruction manuals for all levels of computer users.
  • Ability to work in a fast-paced environment.
  • Ability to learn new technologies quickly.

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