Technical Support Specialist

2 weeks ago


Lansdale, Pennsylvania, United States Motion Recruitment Full time

Motion Recruitment is seeking a highly skilled Technical Support Specialist to join our team in Lansdale, PA.

Job Overview:

We are looking for an experienced technical professional with a background in implementing and supporting laboratory IT environments. As a Technical Support Specialist, you will be responsible for providing technical support for customer laboratory IT environments, implementing customer-specified benchtop computing systems, and administering Windows-based platforms.

About the Job:

  • Estimated Salary: $70,000 - $85,000 per year, depending on experience
  • Full-time position with a 6-month contract-to-permanent opportunity
  • 100% on-site work in Lansdale, PA, within a 40-mile radius
  • Typical hours are 8AM - 5PM, with occasional overtime

Key Responsibilities:

  1. Provide technical support for customer laboratory IT environments
  2. Implement customer-specified benchtop computing systems
  3. Administer and ensure connectivity of Windows-based platforms
  4. Implement Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies
  5. Analyze and identify enhancements, upgrades, and solutions to improve desktop platform support
  6. Ensure adherence to corporate policies through periodic reporting and compliance programs
  7. Act as the technical support contact for instrument vendors
  8. Repair and troubleshoot instrument-related computers and escalate issues to client infrastructure teams

Requirements:

  • Bachelor's degree with two plus years of technical experience or Associates degree with three plus years of technical experience or High School Diploma or equivalent with five plus years of technical experience
  • Excellent customer service skills and ability to troubleshoot complex technology issues
  • Strong verbal and written communication skills and ability to identify, track, and complete tasks for multiple projects under prescribed timeframes


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