Network Management Center Specialist

1 week ago

Rochester, New York, United States Avangrid Full time

Job Title: Network Management Center Specialist

Location: Rochester NY. Office

Salary: The base salary range for this position is dependent upon experience and location, ranging from $80k- $86k

Job Summary:

Tier I - Network Management Center Specialist

The Network Management Center Specialist must have experience working within a network management center or similar environment. This individual will be responsible for monitoring, correlating, troubleshooting and resolving network alarms and performance deviations across client networks. These networks consist of multiple technologies including (but not limited to) Fiber-Optic Cabling, Microwave, LTE, switching, routing, and firewalls and is a multi-vendor environment. The specialist must be able to work independently and collaboratively with multiple fix agencies to ensure problems are resolved in a timely manner. The resources must have excellent communication skills and the ability to communicate across ranging technical skillsets and executive management.

This service requires 24x7x365 onsite support, candidates must be able to support flexible hours and rotating schedules to ensure all shifts are covered.

Resources will report to Network Management Center Manager (or Network Management Center Supervisor in the event that this position is created in the future).

Main Responsibilities:

  • Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
  • Ability to review network logs to discern state changes of network equipment
  • Perform remote resolution of faults through various operating and control systems
  • Creation and routing of network tickets to appropriate designated fix agents
  • Perform routine ticket management and escalations to drive problems to final resolution
  • Use a combination of various tools to correlate multiple faults and/or system presented data into singular network impairments
  • Communicate openly and effectively with multiple teams
  • Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication
  • Utilize, manage and maintain network and performance monitoring tools to ensure network reliability in both Windows and Linux environments (SNMP, SolarWinds, WhatsUp Gold, Nagios, Netcool, NEMs)
  • Utilize element management systems (EMS) to manage manufacturer's equipment distributed throughout the network.
  • Update technical documentation
  • The Network Management Center Specialist will be responsible for collecting, documenting, and analyzing customer trouble reports. We will use this data to correlate network paths and common elements to isolate and resolve outages or troubles on the network
  • Work with Field Technicians and local management to assist in the development of works and basic issues
  • Reporting - KPIs

Requirements:

  • Excellent in written and verbal communication skills
  • Proficient in using Microsoft office application such as Outlook, Excel, Word
  • Ability to grasp higher-level technology issues and troubleshoot to resolution
  • Ability to work independently and in a team environment
  • Ability to work under pressure related to scale of business impact
  • Ability to build strong working relationships both internally and externally
  • Ability to span departments to assist in resolving network event outages
  • Experience analyzing wireless networks, related equipment and/or performance
  • Ability to prioritize, multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
  • Ability to quickly learn new tools and systems
  • Willingness to work on any assigned shift
  • Must be able to pass background checks, as well as NERC / CIP compliance testing

Education:

  • Bachelor's Degree in Telecommunication Engineering, or other related fields.
  • Experience of 1-3 years working in Network Operations Centers.
  • CCNA Certifications (preferred)
  • Other related certifications (preferred)

Desirable Skills:

  • Familiarity with DOD and NIST Compliance
  • Experience of 1-3 years working in Network Operations Centers. This experience should include network monitoring, maintenance, and remote support
  • Knowledge of wireless network structure
  • Knowledge of Unix operating system and command structure
  • Basic knowledge of IP routing and protocols

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