Senior Network Support Specialist
2 days ago
At Gridiron LLC, we're seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our infrastructure and supply chain team, you will be responsible for providing technical support and troubleshooting services for our fiber optic network.
Key Responsibilities:- Troubleshoot and resolve product issues related to hardware, software, video, broadband, and telephone services.
- Provide technical assistance and support for incoming queries and issues related to fiber and copper-based phone systems, internet, metroE, PRIs, T1s, Access Points, hardware, or software.
- Stay up-to-date on our suite of business and residential offerings.
- Learns quickly, retains, and recalls product information while handling multiple priorities in a fast-paced environment.
- Gathers data and monitors customer impact as needed for outages and maintenance on the network.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues.
- College degree preferred.
- 4+ years' relative experience.
- Demonstrated proficiency using computer, email applications, and Microsoft Office.
- Strong analytical, problem-solving, and troubleshooting skills.
- Aptitude to learn in a fast-paced and highly technical environment.
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off and 12 Paid Holidays/Personal Days.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life's challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
English (en-US)
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