Senior Network Support Specialist

2 days ago


Strasburg, Virginia, United States Gridiron LLC Full time
Job Title: Senior Network Support Specialist

At Gridiron LLC, we're seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our infrastructure and supply chain team, you will be responsible for providing technical support and troubleshooting services for our fiber optic network.

Key Responsibilities:
  • Troubleshoot and resolve product issues related to hardware, software, video, broadband, and telephone services.
  • Provide technical assistance and support for incoming queries and issues related to fiber and copper-based phone systems, internet, metroE, PRIs, T1s, Access Points, hardware, or software.
  • Stay up-to-date on our suite of business and residential offerings.
  • Learns quickly, retains, and recalls product information while handling multiple priorities in a fast-paced environment.
  • Gathers data and monitors customer impact as needed for outages and maintenance on the network.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues.
Requirements:
  • College degree preferred.
  • 4+ years' relative experience.
  • Demonstrated proficiency using computer, email applications, and Microsoft Office.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Aptitude to learn in a fast-paced and highly technical environment.
What We Offer:
  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off and 12 Paid Holidays/Personal Days.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.
Language:

English (en-US)



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