Community Support Associate
4 days ago
Cable One is a leading provider of cable television, internet, and phone services. As a Customer Care Specialist, you will play a vital role in securing new recurring revenue from residential prospects and upselling existing customers through proactive communication.
About the Job:We are seeking a highly motivated individual to join our team as a Customer Care Specialist. In this role, you will be responsible for:
- Familiarizing yourself with customer care concepts, procedures, and methodologies.
- Performing entry-level assignments within a specific region or business area.
- Responding to customer-generated tickets and providing personalized communication.
- Actively listening to customers to understand their issues and demonstrating respect and concern at all times.
- Assisting with or performing a range of customer support duties, including:
- Providing billing and pricing information to customers.
- Resolving standard issues remotely and educating customers on steps for issue resolution.
- Tracking down information needed to accurately respond to customer questions and needs.
- Arranging product returns and exchanges.
- Scheduling service appointments if the problem cannot be remotely resolved.
- Training customers in product use and functionality.
- In all cases, following established procedures and escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution.
- Promoting Cable One products, features, and services for potential upselling.
- Documenting customer inquiries, status, and resolution.
- Following up with customers to ensure satisfactory issue resolution.
- Learner compliance with Cable One Customer Care practices and policies.
Cable One values strong interpersonal and communication skills, a commitment to delivering high-quality customer service, and a willingness to learn and grow with our organization. If you have a passion for helping others and a desire to build a rewarding career, we encourage you to apply.
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Communication Specialist
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Part-Time Dental Support Associate
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U-Haul Support Associate
4 days ago
Prescott, Arizona, United States U-Haul Full timeResponsibilitiesAnswer questions and educate customers regarding products and services.Prepare rental invoices and accept equipment returned from rental.Drive a forklift and operate other equipment safely.Fill propane tanks and perform other duties as assigned.
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