Experienced Client Services Specialist
3 weeks ago
At Northwestern Mutual, we strive to be a leader in the financial industry by investing in our employees and delivering exceptional customer experiences. Our commitment to innovation, growth, and community engagement sets us apart.
Salary Range
The salary for this position is competitive and based on qualifications, with a range of $22.21 - $33.31 per hour. Please note that compensation decisions are dependent on various factors, including skills, education, and experience.
Job Description
As a Registered Client Care Srvcs Analyst, you will play a critical role in delivering personalized experiences for our clients. Your responsibilities will include answering client inquiries, providing servicing options, and resolving complex issues in a call center environment. You will also research and evaluate possible solutions to problems, promote client retention, and take ownership of calls to ensure effective issue resolution.
Required Skills and Qualifications
To excel in this role, you should have an associate's degree in business or a related field, or equivalent combination of education and experience. A minimum of 4 years of related customer service experience is required, along with expert knowledge of investment or income products and markets. Advanced written and verbal communication skills, as well as the ability to multi-task and handle high volumes of calls, are essential. Strong problem-solving skills, computer experience, and solid keyboarding skills are also necessary.
Benefits
Northwestern Mutual offers a comprehensive benefits package, including flexible work schedules, concierge service, and employee resource groups. We are committed to diversity and inclusion, creating an environment where everyone can grow and succeed.
Compensation and Benefits Details
In addition to the salary range mentioned earlier, Northwestern Mutual offers a competitive benefits package, including comprehensive health insurance, retirement plans, and paid time off. We also provide ongoing training and development opportunities to help you advance your career.
This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.
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