Network Help Desk Expert

7 days ago


Raleigh, North Carolina, United States CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company Full time
About the Role:

We are seeking an experienced IT Support Specialist to join our team at CSP, Inc. - Raleigh's Top Cloud, IT Security, and Services Company. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

About Us:
CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, dedicated to making a positive impact on our people, our clients, and our community. With over 29 years of experience, we partner with businesses across the Southeast, from small and mid-sized companies to large corporations and government entities.

Key Responsibilities:
* Provide phone, remote access, and some on-site technical support of CSP's clients* Recognize, identify, isolate, research, and present a solution for reported issues* Focus on proactive client communication and resolving issues according to established SLAs* Focus on continuing education for evolving technology solutions

Requirements:
* 2 years of progressive technical experience in the support of information technology solutions* Two-year associate degree in a computer-related field, A+ certification, or commensurate experience* Excellent customer service, verbal and written communication skills* A successful track record working for another Managed Services Provider (MSP)* Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)* Experience working with Autotask, N-able, or comparable PSA and RMM tools.

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