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Hotel Operations Manager

3 weeks ago

Houston, Texas, United States Doubletree Houston Airport Full time
Hotel Front Office Manager

We are seeking an experienced Hotel Front Office Manager to lead our front desk team at Doubletree Houston Airport. As a key member of our hotel team, you will be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exceptional.

Responsibilities include:
  • Lead operations at the front desk to ensure guests have an exceptional stay
  • Maintain accurate financial records, including budget management and generating occupancy reports
  • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
  • Communicate with hotel guests face-to-face and over the phone, ensuring all their questions are answered satisfactorily and handle any complaints

About Compensation:

$50,000 per year

About Qualifications:
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • Hospitality experience of at least 1 year is required for this role
  • High school diploma or equivalent certification required (GED)
  • Possess excellent management skills, communication skills, and multitasking skills
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired