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Immigration Case Management Specialist

2 months ago

Reno, Nevada, United States The GEO Group Full time

Benefits Overview:
Full-time staff members will benefit from a comprehensive benefits package that includes options for both you and your family, such as:

  • Paid Time Off
  • Paid Holidays
  • 401(k) Matching
  • Health Insurance
  • Vision Insurance
  • Life Insurance
  • Health Savings Account
  • Tuition Reimbursement
  • Employee Discount
  • Reduced Tuition Rates
  • Disability Insurance
  • Employee Assistance Program
  • 401(k)
  • Pet Insurance
  • Dental Insurance
  • Paid Training
  • Flexible Spending Account
The information regarding compensation and benefits is accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, in accordance with applicable law.

Equal Opportunity Employer

Position Summary:
Since its establishment, BI Incorporated has been instrumental in operating the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE). ISAP plays a crucial role in providing intensive oversight of individuals involved in immigration proceedings. The program achieves favorable outcomes by integrating thorough case management with effective supervision technology. Additionally, BI collaborates with a wide range of community partners to offer essential support for participants' fundamental life needs. With a track record of positive results, ISAP continues to expand and adapt, catering to an increasing number of participants.

Required Qualifications:
Minimum Requirements

A Bachelor's Degree is required, preferably in Sociology, Psychology, Social Work, Criminal Justice, or a related field.

At least two (2) years of experience in customer service or case management is necessary; experience in law, social work, detention, corrections, or working with diverse clients is preferred.

Bilingual proficiency in English and Spanish is mandatory.
A valid driver's license is required, along with the ability to safely operate a vehicle for home visits.
Must be able to pass a federal background check and obtain a suitability determination.
U.S. citizenship is required.
Must have resided in the U.S. for 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills are essential for interaction with employees, community contacts, government officials, and participants. Ability to interpret and articulate rules, orders, instructions, and materials is necessary. Competence in report writing is required.
Demonstrated sound judgment and a calm demeanor are crucial. Ability to maintain composure in stressful situations, such as interpersonal conflicts or emergencies, is essential. Ability to de-escalate hostile or unstable situations is important.
Ability to interact tactfully with the public.
Attention to detail is vital.
Problem-solving skills are necessary.
Ability to engage with multicultural contacts with sensitivity.
Basic understanding of immigration laws, regulations, and procedures is required.
Basic computer skills are necessary.
Ability to interpret electronic monitoring messages and daily summary reports is required.
Good typing skills are essential for developing and maintaining case records through data entry.
Ability to work with computers and the software typically used by the department.

Work Environment:
Regularly encountered as part of the job responsibilities.

Typical office setting.
Some local travel is necessary.
Use of standard office equipment such as copiers, computers, keyboards, telephones, and fax machines.
Bending, stooping, and using hands and fingers to place electronic monitoring equipment on participants.
Ability to use hands and fingers to install electronic monitoring equipment and perform data entry.

Ability to stand, walk, sit, climb, or balance, enter and exit a vehicle, and climb stairs multiple times in one day for home visits.


Key Responsibilities:
Summary


Manages cases for participants in the Intensive Supervision Appearance Program (ISAP) from entry to release by implementing the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities


Develops, implements, coordinates, reviews, and updates case management and individual service plans for ISAP participants in compliance with state and federal regulations and program requirements.

Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP participants from entry to release. Proactively manages cases using all appropriate tools and techniques. Ensures confidentiality of all records.
Conducts intake interviews and orientation sessions with each ISAP participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with the electronic monitoring program.
Assists ISAP participants in obtaining travel documents from their countries of citizenship. Maintains a log of travel document information for each participant.
Evaluates the English proficiency of ISAP participants to determine necessary resources for effective communication between ISAP staff and participants.
Coordinates and facilitates translation services for ISAP participants, including emergency translation services.

Connects participants with community resources, including but not limited to transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social adjustment or facilitative resources.

Identifies and coordinates services as required.
Supervises ISAP participants while in Company offices.

Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration court appearances, and access to legal services.

Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.

Reviews individual service plans, conducts risk/needs assessments, and writes progress reports regularly in compliance with contractual obligations.

Reports on program violations promptly using established reporting parameters.
Conducts home visits to verify participants' residences in compliance with contractual obligations.
Provides emergency counseling for ISAP participants as needed.

Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that may offer resources.

Performs other duties as assigned.

Compensation:
Pay USD $20.26/Hr.