Dog Wellness Ambassador
1 month ago
We are seeking a highly motivated and passionate individual to join our team as a Dog Wellness Ambassador/Front Desk Associate at Scenthound Houston, TX.
About the PositionThis is a key position focused on educating dog parents and selling memberships while providing exceptional service to every customer. The ideal candidate will have a knowledge of and passion for dogs, dog health & wellness, sales experience, and customer service skills.
Responsibilities- Provide an exceptional in-store and/or on-the-phone experience.
- Manage the CRMS (Customer Retention Management System) and be the primary voice of Scenthound when interacting with customers and members.
- Educate dog parents about dog health and wellness, resulting in membership sales and add-on services.
- Drive key performance indicators, such as average ticket price and rebook ratio, through memberships, service add-ons, and retail sales.
- Develop membership leads, follow up with potential members over the phone, and answer phone calls, schedule customer appointments, and manage customer profiles and records.
- Manage cash drawer, responsible for daily cash handling, and adhere to Scenthound sanitary and cleaning practices.
- Confidence in selling services and products.
- Ability to connect with customers (both canine and human) and provide outstanding customer service.
- Ability to learn our products and services to educate dog parents, speak to our values and culture as a basis for our services.
- Effective communication with team members and dog parents (in person and on the phone).
- Independently solve problems using Scenthound values and culture as a guide.
- Attention to detail.
- Time-management; scheduling appointments efficiently.
- Accountability; hold oneself and others to Scenthound standards.
- Direct career growth path to Management positions (Assistant Manager, Manager) and additional options beyond.
- Competitive hourly base pay, plus participation in tip pool.
- Merit-based pay increases.
- No late evening hours.
We are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
NORTH STAR: We remove barriers so that people can love and connect with their dogs every day.
VALUES: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
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