Dog Wellness Ambassador

1 month ago


Houston, Texas, United States Scenthound Houston, TX Full time
Job Title: Dog Wellness Ambassador/Front Desk Associate

We are seeking a highly motivated and passionate individual to join our team as a Dog Wellness Ambassador/Front Desk Associate at Scenthound Houston, TX.

About the Position

This is a key position focused on educating dog parents and selling memberships while providing exceptional service to every customer. The ideal candidate will have a knowledge of and passion for dogs, dog health & wellness, sales experience, and customer service skills.

Responsibilities
  • Provide an exceptional in-store and/or on-the-phone experience.
  • Manage the CRMS (Customer Retention Management System) and be the primary voice of Scenthound when interacting with customers and members.
  • Educate dog parents about dog health and wellness, resulting in membership sales and add-on services.
  • Drive key performance indicators, such as average ticket price and rebook ratio, through memberships, service add-ons, and retail sales.
  • Develop membership leads, follow up with potential members over the phone, and answer phone calls, schedule customer appointments, and manage customer profiles and records.
  • Manage cash drawer, responsible for daily cash handling, and adhere to Scenthound sanitary and cleaning practices.
Requirements
  • Confidence in selling services and products.
  • Ability to connect with customers (both canine and human) and provide outstanding customer service.
  • Ability to learn our products and services to educate dog parents, speak to our values and culture as a basis for our services.
  • Effective communication with team members and dog parents (in person and on the phone).
  • Independently solve problems using Scenthound values and culture as a guide.
  • Attention to detail.
  • Time-management; scheduling appointments efficiently.
  • Accountability; hold oneself and others to Scenthound standards.
Benefits
  • Direct career growth path to Management positions (Assistant Manager, Manager) and additional options beyond.
  • Competitive hourly base pay, plus participation in tip pool.
  • Merit-based pay increases.
  • No late evening hours.

We are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR: We remove barriers so that people can love and connect with their dogs every day.

VALUES: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.


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