IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at Potawatomi Federal Solutions. This is an exciting opportunity for a motivated individual with experience in data center operations and IT support.
About the RoleThis role will involve providing technical support for our data center operations, including troubleshooting and resolving hardware and software issues. The successful candidate will have excellent communication skills and be able to work effectively in a team environment.
Responsibilities- Data Center Operations: Provide technical support for our data center operations, including power up/down procedures, server class platforms, and Windows and Linux servers.
- Help Desk Support: Provide help desk support for Fort Detrick NEC, responding to user queries and resolving technical issues.
- Backup and Recovery: Execute backups on all assigned systems and maintain backup tapes.
- Media Management: Coordinate pickup and delivery of media stored offsite through an offsite storage vendor.
- Documentation: Update all documentation, databases, SOPs, and other relevant records.
- Education: Associate degree desired, with five (5) + years' relevant experience.
- Experience: Experience with ServiceNow or similar help desk tracking tools and Microsoft Office products including Access, Excel, and Word.
- Certification: CompTIA Security+ required.
- Clearance: Active Secret Clearance required.
The salary range for this position is $60K-$70K annually, DOE. We offer a comprehensive benefit plan, including medical, dental, life insurance, short-term disability, and 401(K) matching.
About UsPotawatomi Federal Solutions is a federal government contractor dedicated to providing essential services and administrative support. We are committed to creating a profitable tribal enterprise that benefits our community.
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