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Customer Service Representative
2 months ago
At Webhelp, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, resolving customer issues, and ensuring a positive experience for every interaction.
Key Responsibilities:- Clarify customer requirements and resolve non-standard issues using decision-support tools and resources
- Listen attentively to customer needs and concerns, demonstrating empathy and building rapport
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Prepare complete and accurate work, including notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document, and retrieve information in call tracking databases
- High school diploma with six months of customer service experience preferred
- Strong computer navigation skills and PC knowledge
- Ability to work as a team member and independently
- Demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone and manner
- Must reside in the United States or have a valid U.S. address for residence
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups
- 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners
- Mentorship programs to support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.