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Customer Service Representative

2 months ago


Valdosta, Georgia, United States Webhelp Full time
Customer Service Representative

At Webhelp, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, resolving customer issues, and ensuring a positive experience for every interaction.

Key Responsibilities:
  • Clarify customer requirements and resolve non-standard issues using decision-support tools and resources
  • Listen attentively to customer needs and concerns, demonstrating empathy and building rapport
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Prepare complete and accurate work, including notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Track, document, and retrieve information in call tracking databases
Requirements:
  • High school diploma with six months of customer service experience preferred
  • Strong computer navigation skills and PC knowledge
  • Ability to work as a team member and independently
  • Demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone and manner
  • Must reside in the United States or have a valid U.S. address for residence
What We Offer:
  • Paid training and performance-based incentives
  • Lucrative employee referral bonus opportunities
  • Company networking opportunities with organized groups
  • 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
  • Health and wellness programs with trained partners
  • Mentorship programs to support your rewarding career journey
  • A modern, state-of-the-art office setting with advanced technologies and a great team

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.