Sales and Service Team Lead

1 week ago


Panorama City, California, United States Goodwill Southern California Full time

As a key member of our team, you will play a crucial role in driving sales, production, customer service, and safety excellence at Goodwill Southern California. We are seeking an experienced leader to supervise and mentor a team of 5-10 Ambassadors.

About the Role

This is an exciting opportunity for a motivated and organized individual to oversee day-to-day activities including opening/closing, cash register operations, sales floor maintenance, and production processes.

Key Responsibilities:
  • Lead & Inspire: Supervise and mentor a team of 5-10 Ambassadors, ensuring they meet customer and sales expectations.
  • Manage Operations: Oversee day-to-day activities including opening/closing, cash register operations, sales floor maintenance, and production processes.
  • Deliver Excellence: Engage with customers, donors, and staff with a friendly, solution-focused approach that upholds our core values.
  • Ensure Safety & Compliance: Maintain a clean, safe work environment by enforcing company policies and standard operating procedures.
About You

We are looking for an experienced leader with strong leadership, multitasking, and communication skills. Proficiency with computers is essential.

Requirements:
  • 1-3 years of experience in a supervisory role in a customer-focused environment.
  • Strong leadership, multitasking, and communication skills.
  • Proficiency with computers.
  • Availability to work flexible shifts, including nights, weekends, holidays, and occasional overtime.
  • A passion for mission work and a track record of reliability and integrity.


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