Community Director

1 day ago

Framingham, Massachusetts, United States FirstService Residential Full time
Job Overview:

As a Community Manager at FirstService Residential, you will provide strategic leadership and management direction on behalf of the Board of Directors. This role oversees the entire operation, ensuring adherence to and execution of the mission and vision of the Board and community. You will be responsible for creating a single point of contact in the community, enhancing communication, and providing effective oversight of staff and operations.

Your Responsibilities:
  1. Provide leadership and direction in the development of short-term and long-range plans, and develop recommendations for goals and action plans to achieve Board objectives.
  2. Review organization structure, job descriptions, and functions, and make recommendations to the Board as to any potential changes.
  3. Partner with public, private, and volunteer organizations to provide community services when necessary.
  4. Support the activities of the various Board sub-committees.
  5. Knowledge of all Community Governing documents, and provide recommendations on revisions.
  6. Continual process of seamless connection between the Board of Directors and committees.
  7. Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
  8. In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
  9. Monitor and report on the monthly financial position of the association.
  10. Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports, and summarize the priorities of each meeting with appropriate follow-up.
  11. Recruit, hire, train, and supervise all community staff in accordance with the documented management plan, if applicable.
  12. Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
  13. As appropriate, confer with other departments, divisions, and outside agencies, including community groups and organizations, identify, develop, and implement programs to meet community needs.
  14. Assess and monitor community needs, identify opportunities for improving service delivery methods and procedures, and develop new programs.
  15. Implement programs or improvements.
  16. Attend and participate in professional group meetings, and stay abreast of new trends and innovations in the fields of community management and community programming.
  17. On-site visibility throughout the common areas and facilities.
  18. Understanding of all agreements for corporate implementation.
  19. Ensure adherence to master calendar, maintenance calendar, association budgets, and subsidy program.
  20. Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration, and other requirements of governing institutions.
  21. Perform building inspections of interior and exterior of property, and prepare action plan for opportunities.
  22. Shall at all times ensure due diligence for the protection of client's funds, property, and assets against all reasonably foreseeable contingencies or losses.
  23. Regular attendance and punctuality.
Skills & Qualifications:

Bachelor's degree in business or related field from an accredited college or university, and three years' experience in Property Operations, Hospitality, or Construction; or equivalent combination of education and experience. Must have any state-specific certifications and licenses or they are preferable not required by the state.

A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background, and job assignments.

Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.

Understanding of physical building management, Condominium law, financial planning, and law affecting property management.

Valid Driver's License and State Mandated Vehicle Insurance.

Commitment to obtain CPM, PCAM, ARM, or AMS designations or equivalent.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$70,000 - $85,000 / annually

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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