Server (Full-Time) - Luxury Dining Experience

6 days ago

Palo Alto, California, United States Four Seasons Hotels Limited Full time
About Four Seasons

We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners. Our team members around the world create amazing experiences through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with respect and kindness.

About the Location

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region's tech legacy, sports, and music venues. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities, and culinary craftsmanship that culminate in the ultimate urban getaway.

The Opportunity

We are currently looking for a Server at Quattro Restaurant & Bar. As a Server, you will curate the customer's experience by sharing your knowledge and enthusiasm in a genuine way. You will drive the food and coffee culture and assist in the daily operations of the café lobby lounge and restaurant bar.

Essential Functions:
  • Deliver dining experiences that align with Four Seasons' standards of excellence.
  • Offer prompt, precise, and personable service, taking care to understand and cater to guest preferences.
  • Engage guests with descriptive details about menu items, including their origins, flavors, and preparation techniques.
  • Use the hotel's point-of-sale system efficiently, ensuring harmony between the kitchen's output and the guest's request.
  • Anticipate guests' needs, ensure their satisfaction, and address any concerns with utmost urgency.
  • Handle guest payments meticulously, managing cash, credit cards, voided checks, and complimentary items.
  • Uphold Four Seasons' service standards in all interactions.
  • Ensure cleanliness and hygiene, maintaining a sanitized work environment.
  • Monitor equipment and storage temperatures, ensuring optimal functionality.
  • Stock essential products and customer stations.
  • Address customer feedback with tact and liaise with management when needed.
  • Reflect the professional standards of Four Seasons in all behaviors and interactions.
  • Foster harmonious relationships with colleagues.
  • Other duties and projects as assigned.
Knowledge and Skills:
  • Experience: Minimum 1 to 2 years as a server, work experience in luxury Food & Beverage setting is a plus.
  • Must have open availability/flexible schedule - Weekends, Evenings, and holidays.
  • Must provide work authorization document - proof of eligibility to work in the United States of America.
What to Expect:
  • Competitive hourly rate of $18.00 plus tips.
  • Join our global family with promising career growth opportunities.
  • Comprehensive benefits: Medical, dental, and vision insurance.
  • Paid time off: Holidays, vacations, and sick leaves.
  • Attractive 401k package with company match.
  • Complimentary stays at Four Seasons properties worldwide (subject to availability).
  • Daily gourmet meals crafted by our culinary team for employees.
  • Complimentary dry-cleaning service for employee uniforms.
  • Free parking privileges.

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