Customer Service Representative Nights and Weekend

1 week ago


Glendale, California, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role is ideal for individuals who are passionate about fitness and health, and who are looking for a challenging and rewarding career in customer service.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members and guests, responding to their questions and concerns in a timely and professional manner.
  • Handle all front desk related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member's accounts, and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

What We Offer
  • Employee Recognition Program.
  • Advancement Opportunities.

Compensation: $14.70 per hour

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