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Universal Banker

2 months ago


Louisville, Kentucky, United States Republic Bank Full time
Job Title: Universal Banker

We are seeking a highly skilled and customer-focused Universal Banker to join our team at Republic Bank. As a Universal Banker, you will be responsible for providing exceptional customer service, selling deposit products, and delivering a high level of service to our clients.

Key Responsibilities:
  • Provide comprehensive, prompt, and efficient client transactions, including receiving deposits, verifying amounts, and entering transactions into the Horizon system.
  • Greet all clients as soon as they enter the banking center and work to develop a strong banking relationship with regular clients.
  • Consistently deliver the Republic Experience to every client, ensuring a high level of service and satisfaction.
  • Balances cash drawer each day, meeting Republic's standard of performance.
  • Perform SSR transaction overrides and make hold decisions as needed.
  • Receive mortgage, consumer loan, and other payments, ensuring they match balances due and enter payment into the Horizon system.
  • Take outgoing wire transfer requests, process cash advances, cash checks, and process withdrawals.
  • Open and record night drop deposit transactions, balance ATM, and research necessary information upon client request while following all security procedures.
  • Using consultative sales, engage in conversations with existing and potential clients for additional deposits and loans, effectively cross-selling other bank products and services to ensure a solid client relationship.
  • As needed, open and close all types of deposit accounts, following all bank policies and procedures.
  • Monitor activity of all new accounts, ensuring all cross-sales have been properly activated and onboarding is followed and completed.
  • Adhere to Bank's new client onboarding process and procedures.
  • Actively work calling lists of existing clients to cross-sell for other products or expanded relationships, including retention of existing accounts.
  • Efficiently operate in the consumer loan system for credit card applications, unsecured loans, auto loans, and other consumer loans.
  • Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in implementation, if required.
  • Model and foster behaviors that support the Bank's values and corporate culture, creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Requirements:
  • Minimum 2 years previous retail sales experience or 1-year Republic Retail Banking experience required.
  • Basic computer skills required.
  • Proficiency in Microsoft Office products and internet applications.
  • Previous loan experience preferred.
Interpersonal Skills and Competencies:
  • Excellent verbal communication skills required for effective interactions with clients to meet financial investment objectives and/or resolve problems or complaints.
  • Self-motivated and work well in a team environment.
  • Requires a high energy level and strong sense of urgency.
  • Well-organized and able to multi-task.
Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear.

The associate frequently is required to stand or walk.

The associate is occasionally required to reach with hands and arms.

The associate must occasionally lift and/or move 10 pounds.

Specific vision abilities required by this position include close vision, and distance vision.

The noise level in the work environment is usually moderate.

Other Requirements:
  • Travel between Republic Banking facilities is required.
  • Reliable transportation is required.
  • Limited out-of-town travel is required for training purposes for those outside of the Louisville Market.
  • Flexible work schedule that will include some evenings, weekends, and overtime.
  • Stay abreast of new developments, best practices, and statutory and regulatory changes.
  • Regular and predictable physical presence at the worksite is an essential function of this position.