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Soccer Experience Ambassador

2 months ago

Loganville, Georgia, United States Toca Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Experience Associate at TOCA Soccer Training Facility. As a key member of our team, you will play a vital role in ensuring exceptional guest satisfaction and a smooth operational flow within our facility.

Key Responsibilities
  • Guest Experience Excellence: Greet guests warmly and ensure their needs are met promptly and courteously.
  • Operational Excellence: Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
  • Problem Solving: Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
  • Communication: Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
  • Administrative Duties: Manage guest registration, waivers, and inquiries for services and events.
Requirements
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
About TOCA

TOCA Soccer Training Facility is a dynamic and innovative soccer training facility that provides a welcoming and inclusive environment for guests of all ages and skill levels. We are passionate about creating an environment that becomes the third home for our guests where they learn, live, and play.