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Team Member
2 months ago
Job Location: Exeter - Reading, PA
Position Type: Team Member
Salary Range: Undisclosed
Responsibilities
- Presents a neat, clean appearance, in company uniform, adhering to our brand's image standards.
- Greets each customer with a smile and a word of welcome or departure, providing exceptional customer service.
- Maintains a clean and safe environment for customers, ensuring a positive dining experience.
- Serves customers according to all company procedures and standards, including food preparation and presentation.
- Cooperates with peers, working as part of a team to achieve common goals, and assists others when needed.
- Demonstrates a positive and enthusiastic attitude with co-workers, promoting a collaborative work environment.
- Helps new employees through training and orientation, ensuring a smooth transition into their roles.
- Demonstrates patience and understanding when training others, providing constructive feedback and guidance.
- Keeps other employees informed about their activities and progress, fostering open communication.
- Is personally reliable, understanding and adhering to posted work schedules, and reporting to work on time, in uniform, and ready to begin tasks.
- Provides appropriate notice when unable to be at work, and uses approved time-keeping systems to track hours worked.
- Cooperates with management, being open and receptive to requests, and demonstrating flexibility and dependability.
- Adjusts positively to requests for change from managers, and accepts procedural changes without loss of effectiveness.
- Alerts management to station needs, and anticipates problems, bringing them to management's attention.
- Follows through with all commitments made, ensuring accountability and reliability.
- Takes action without being told, goes beyond what is simply required, and maintains a high activity level, demonstrating initiative and energy.
- Helps others when needed without being asked, and demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer.
- Is effective working on more than one task at a time, and finishes tasks completely once begun.
- Suggests ideas for solving problems, improving procedures, and enhancing customer satisfaction.
Qualifications