Hearing Care Professional
1 week ago
Job Summary:
The Hearing Care Coordinator plays a vital role in ensuring patients receive quality care and service. This position requires strong communication and relationship-building skills to partner with clinical staff, referring physicians, and patients.
Key Responsibilities:
- Greet patients with a positive and professional attitude
- Place outbound calls to schedule follow-up appointments and consultations
- Collect patient intake forms and maintain accurate records
- Schedule and confirm patient appointments
- Verify insurance benefits and authorization
- Provide first-level support to patients, answer questions, and process payments
- Process repairs under the supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and patient support
- Process patient orders, receive and verify pick-ups, and input information into the system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for community outreach events
Requirements:
- High School Diploma or equivalent
- Associates degree, preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship-building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience a plus
- 2+ years in a healthcare environment, preferred
- Previous customer service experience, required
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