NOC Technician

Job Summary

Astound Broadband is seeking a skilled NOC Technician to join our team. As a NOC Technician, you will be responsible for monitoring and managing our national voice, data, and video network, providing technical support and troubleshooting services to ensure seamless network operations.

Key Responsibilities

• Monitor and manage network elements, including DWDM, circuit and packet switching, Frame Relay, T1, T3, SONET equipment, VoIP, GPON, microwave, fiber multiplexers, optical equipment, routers, and customer premise devices.
• Work closely with IP network, switch, and fiber transport engineers, as well as field technicians and outside plant construction teams.
• Utilize network monitoring tools and element management systems to detect and resolve service-impacting events.
• Provide technical support and troubleshooting services to ensure seamless network operations.
• Act as a liaison between internal and external stakeholders, providing high-level customer satisfaction.

Requirements

• High school diploma or equivalent required.
• Technical degree, relevant certifications, or equivalent work experience acceptable.
• Knowledge of ITIL best practices, including monitoring and event management, incident management, change management, and problem management processes.

Benefits

• Competitive pay range: $23.00/hr - $36.50/hr.
• Opportunities for bonus, benefits, and commission.
• Comprehensive benefits package, including 401(k) retirement plan, insurance options, paid time off, and tuition reimbursement program.

About Astound Broadband

Astound Broadband is a leading telecommunications provider in the United States, dedicated to delivering cutting-edge technology and communications services. We are committed to cultivating a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered.