Debt Recovery Specialist

3 days ago


Bloomington, Illinois, United States Sparks Group Full time
Job Overview

We are seeking a skilled Debt Recovery Specialist to join our team at Sparks Group. The successful candidate will be responsible for notifying customers of delinquent accounts, making regular collection calls, and reviewing billing discrepancies.

Responsibilities:
  • Notify customers of outstanding debts by phone, email, or mail.
  • Maintain accurate records of customer interactions and account balances.
  • Resolve billing discrepancies in a timely manner by requesting credit memos or issuing refunds.
  • Prepare write-offs according to company policies and procedures.
  • Identify high-risk accounts and escalate them to senior management as necessary.
  • Provide weekly and monthly reports to the sales department on customer accounts.
  • Foster strong working relationships with managed accounts.

Qualifications:
  • High School Diploma or equivalent required.
  • At least 2 years of experience in commercial collections in a fast-paced environment.
  • Billing and/or Accounts Receivable knowledge is highly desirable.
  • Strong understanding of commercial collection laws and regulations.
  • Advanced Excel skills and experience with ERP software are essential.
  • Excellent communication and problem-solving skills.

Benefits:
  • We offer a competitive salary range of $55,000 - $70,000 per year.
  • A comprehensive benefits package including health insurance, paid time off, and retirement plans.
  • The opportunity to work with a dynamic team in a collaborative environment.


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