**Domino's Franchise Team Lead**
6 days ago
Job Summary:
We are seeking a highly motivated and experienced Team Lead to join our Domino's Franchise team. As a Team Lead, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Key Responsibilities:
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of the business at any point of the day.
- Responsible for end of the night bank deposits and nightly product inventory count.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Ability to speak and write clearly and comprehension of using a computer-based order entry system.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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