**Domino's Franchise Team Lead**

6 days ago


Nashville North Carolina, United States Domino's Franchise Full time

Job Summary:

We are seeking a highly motivated and experienced Team Lead to join our Domino's Franchise team. As a Team Lead, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.

Key Responsibilities:

  • Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
  • Maintain staffing levels that mirror the needs of the business at any point of the day.
  • Responsible for end of the night bank deposits and nightly product inventory count.
  • Ensure the store is set up properly and ready to receive orders upon time of open.
  • Foster and project a sense of urgency with each and every order.
  • Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
  • Collect money and signed credit card receipts from delivery drivers at the end of their shift.
  • Ensure vehicles used for delivery pass inspection, both mechanically and visually.
  • Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
  • Uphold Domino's standards of grooming, uniform, and appearance.
  • Promote pizza products, specials, and promotions.
  • Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
  • Provide quality customer service to internal and external customers both over the phone and in person.
  • Ability to speak and write clearly and comprehension of using a computer-based order entry system.
  • Contribute to and promote an atmosphere of teamwork, energy, and fun.


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