Senior IT Engineer

2 weeks ago

San Antonio, Texas, United States Rx Technology Full time
Job Title: Managed IT Senior Engineer

Are you a skilled IT professional looking for a challenging role that utilizes your technical expertise? Do you have a passion for staying up-to-date with the latest technologies and trends in the industry? Rx Technology is seeking a highly motivated and experienced Managed IT Senior Engineer to join our team.

Job Summary:

The Managed IT Senior Engineer will be responsible for designing, implementing, and maintaining complex IT systems and infrastructure. This includes establishing and maintaining IT and digital communication infrastructure, encompassing wireless, WAN, and LAN networks. The successful candidate will also be responsible for administering and managing digital communication software, including email, user credentials, network access, and troubleshooting for existing staff.

Key Responsibilities:
  • Design and implement IT systems and infrastructure to meet business needs
  • Establish and maintain IT and digital communication infrastructure, encompassing wireless, WAN, and LAN networks
  • Administer and manage digital communication software, including email, user credentials, network access, and troubleshooting for existing staff
  • Train new employees to navigate company IT network systems and ensure their familiarity with communication protocols
  • Plan projects, defining scope, documentation, and time management to ensure timely project completion
  • Safeguard networks against malware and viruses, proactively identifying vulnerabilities and enhancing security measures in response to evolving cyber threats
  • Provide technical support and guidance to staff members
  • Conduct analysis and gather data to identify opportunities for communication network enhancements
  • Collaborate with third-party providers to ensure optimal network performance
  • Serve as an escalation point for Support Desk personnel
  • Uphold and update certifications in Network and Security technologies
  • Assume a leadership role within the Managed Service Provider (MSP) and aid in training Support Desk staff
  • Design and architect networks within specified project timelines
Requirements:
  • Bachelor's degree in Management Information Systems (MIS), Information Technology (IT), a related field, or equivalent experience
  • 5-10 years of experience in IT network systems, encompassing TCP/IP, DNS, DHCP, ISP, along with proficiency in VOIP phone support and physical/virtual server networking
  • Current Cisco, Meraki, Fortinet and Palo Alto certifications highly preferred
  • Ability to get CCNP within 6 months
Working Conditions:
  • Monday to Friday, 8 am to 5 pm, in a professional indoor office environment
  • Flexibility for extended hours during critical periods or special projects
  • Willingness to work weekends or after-hours support during special projects
  • Collaboration in an open team environment
Intellectual Activities and Requirements:
  • Effective communication of detailed instructions and ideas
  • Comprehension, retention, and exchange of basic instructions and information
  • Organizing thoughts and concepts into understandable terms
  • Consistent attendance, punctuality, and participation in training and development opportunities
  • Availability to accommodate required work schedules
  • Reliable transportation to and from work
  • Adaptability to sudden schedule changes for enhanced customer service

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