Sales Associate
5 days ago
Express is a leading fashion retailer offering a wide range of stylish and high-quality clothing and accessories for men and women. We are committed to providing an exceptional shopping experience for our customers, and we are seeking a highly motivated and customer-focused Sales Associate to join our team.
Responsibilities
The Sales Associate is responsible for providing a great in-store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise. Key responsibilities include:
- Maintaining a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Following company policies and procedures to ensure the safety of all our associates and customers.
- Assisting with product launch changes according to company SOP.
- Providing a Great Customer Experience
- Delivering on all aspects of the customer experience model.
- Processing transactions quickly and accurately reducing the customers wait time.
- Positively resolving customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
- Driving credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
Requirements
To be successful in this role, you will need:
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Benefits
Express offers a range of benefits to help protect full-time associate's health and long-term financial security, including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
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