Sales Associate

5 days ago

Akron, Ohio, United States Express Full time
About Express

Express is a leading fashion retailer offering a wide range of stylish and high-quality clothing and accessories for men and women. We are committed to providing an exceptional shopping experience for our customers, and we are seeking a highly motivated and customer-focused Sales Associate to join our team.


Responsibilities

The Sales Associate is responsible for providing a great in-store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise. Key responsibilities include:

  • Maintaining a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Following company policies and procedures to ensure the safety of all our associates and customers.
  • Assisting with product launch changes according to company SOP.
  • Providing a Great Customer Experience
  • Delivering on all aspects of the customer experience model.
  • Processing transactions quickly and accurately reducing the customers wait time.
  • Positively resolving customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
  • Driving credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.

Requirements

To be successful in this role, you will need:

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

Benefits

Express offers a range of benefits to help protect full-time associate's health and long-term financial security, including:

  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.


Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

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