IT Infrastructure Specialist
3 days ago
In this role, you will provide expert-level support for IT infrastructure, ensuring seamless network operations and client satisfaction.
About RedZone Technologies
Founded in 2001, we specialize in comprehensive Risk Assessments, Security Solutions, Integration, Professional Services, and Managed Services.
Your Impact
As an IT Infrastructure Specialist, you will be responsible for hands-on technical support, implementing robust IT systems, and ensuring clients' networks run smoothly and securely. Your expertise will directly contribute to their success by optimizing IT infrastructure and delivering lasting solutions.
Main Responsibilities
* Network Implementation & Troubleshooting: Install, configure, and maintain network hardware (routers, firewalls, switches) and software, resolving complex issues and performing detailed troubleshooting.
* Client-Facing Expertise: Serve as the go-to network expert for clients across Maryland, DC, and Virginia, providing onsite implementation and support, ensuring client systems are optimized for performance and security.
* Collaboration & Knowledge Sharing: Work closely with internal teams, vendors, and clients to develop and implement IT solutions, sharing knowledge and guiding the team in solving technical challenges.
* Documentation & Reporting: Maintain detailed logs, reporting, and documentation of client environments and system changes, ensuring that systems and networks are tracked and well-maintained for ongoing success.
* Routine Audits & Monitoring: Participate in audits, system checks, and regular reporting to ensure client systems are running smoothly, securely, and efficiently.
Requirements
* Experience: A college diploma or university degree in the applicable field and 1+ year equivalent work experience or 2 years of hands-on experience in network engineering or technical support, preferably in a Managed Service Provider (MSP) or consulting environment.
* Tech Skills: Proficiency with network equipment and servers from vendors like HPE, Dell, Lenovo, strong knowledge of network components, including firewalls, switches, routers, and hands-on troubleshooting experience with Microsoft 365/Azure, Windows Server OS, and other key IT infrastructure platforms.
* Key Competencies: Problem-solving, communication, customer service, teamwork, and self-starting abilities, managing time effectively, taking initiative, and working independently in a high-pressure environment.
Salary Information
We estimate the salary for this position to be around $80,000 - $110,000 per annum, depending on qualifications and experience.
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