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Customer Experience Associate

1 week ago

South Yarmouth, Massachusetts, United States Planet Fitness Full time

About the Role

The Member Services Representative at Planet Fitness will be responsible for greeting members, prospective members, and guests, and ensuring they receive exceptional customer service. The ideal candidate will possess excellent communication skills and be able to handle multiple tasks simultaneously.

Key Responsibilities

  • Provide friendly and welcoming service to all members, prospective members, and guests.
  • Handle front desk-related activities, including answering phones in a professional manner.
  • Facilitate updates to member accounts as needed.
  • Respond to member questions and concerns in a timely and efficient manner.
  • Check members into the system.
  • Take prospective members on facility tours, highlighting the benefits of membership.